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13.8 Exit Interviews - Children's Homes

SCOPE OF THIS CHAPTER

This chapter details the process and purpose of exit interviews for children leaving residential homes which is to provide feedback for service improvement and development.

RELEVANT LEGISLATION AND GUIDANCE

Care Planning, Placement and Case Review (England) Regulations 2010

Children Act 1989 Guidance and Regulations - Volume 2: Care Planning, Placement and Case Review

Children’s Homes Quality Standards and Regulations

The Children’s Views, Wishes and Feelings Standard
Regulation 7

AMENDMENT

In January 2017, the Relevant Legislation and Guidance section was updated.


Contents

  1. Introduction
  2. Arranging an Interview
  3. What Happens to the Information Gathered
  4. Monitoring
  5. Confidentiality and Complaints

    Appendix 1: Exit Interviews - Questions for Interviewers


1. Introduction

An exit interview should be offered to all Looked After Young People when they leave a Residential Home. It will be carried out by a person independent of the Local Authority but with the aim of providing feedback.

The purpose of exit interviews is as follows:

  • To obtain feedback on the quality of the service provided as experienced by the young person;
  • To help identify any dangerous or inappropriate practices in operation in any of the homes;
  • To enable action to be taken to improve the service offered by the home.

This policy also applies to children and young people leaving external agency placements. Where a child leaving full time care has a significant learning disability their social worker should decide whether an exit interview is feasible.

Exit interviews are voluntary and so will require the agreement of the young person.


2. Arranging an Interview

When the decision is made for a young person to move, the Unit Manager notifies the CSM The case responsible social worker seeks the young person's consent and notifies the CSM of the outcome. the CSM identifies the independent interviewer and passes on young person's address and details. The Interviewer makes arrangements and interviews the young person in line with the suggested format.


3. What Happens to the Information Gathered

Copies of the interview are sent to:

The Independent Review Officer considers content of interview and determines whether any action needed. Copies of recommended actions to:

  • CSM Residential Services;
  • Social worker and any other party included in the recommendations;
  • IRO also writes to the young person thanking them and feeding back on recommendations.

Those involved in recommendations respond to the IRO i.e. what action if any will be undertaken


4. Monitoring

The IRO will provide an annual monitoring report to Joint Senior Managers.


5. Confidentiality and Complaints

The purpose of the interview is to provide feedback on services which can then be used to improve services. Young people therefore need to be aware that copies of interviews will normally be sent to service providers and so discuss with the interviewer what they wish recorded. Complete confidentiality should not be offered but in certain circumstances it may be appropriate to limit the circulation of the interview record.

Exit interviews are not part of the complaints process but it may in some cases be appropriate to direct young people towards this process and / or the advocacy service.


Appendix 1: Exit Interviews - Questions for Interviewers

Click here to view Appendix 1: Exit Interviews - Questions for Interviewers.

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