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13.8 Exit Interviews - Children's Homes

SCOPE OF THIS CHAPTER

This chapter details the process and purpose of exit interviews for children leaving residential homes which is to provide feedback for service improvement and development.

RELEVANT LEGISLATION AND GUIDANCE

Care Planning, Placement and Case Review (England) Regulations 2010

The Children Act 1989 guidance and regulations - Volume 2: care planning, placement and case review, June 2015

Children’s Homes Quality Standards and Regulations

The Children’s Views, Wishes and Feelings Standard
Regulation 7

AMENDMENT

In January 2017, the Relevant Legislation and Guidance section was updated.


Contents

  1. Introduction
  2. Arranging an Interview
  3. What Happens to the Information Gathered
  4. Monitoring
  5. Confidentiality and Complaints

    Appendix 1: Exit Interviews - Questions for Interviewers


1. Introduction

An exit interview should be offered to all Looked After Young People when they leave a Residential Home. It will be carried out by a person independent of the Local Authority but with the aim of providing feedback.

The purpose of exit interviews is as follows:

  • To obtain feedback on the quality of the service provided as experienced by the young person;
  • To help identify any dangerous or inappropriate practices in operation in any of the homes;
  • To enable action to be taken to improve the service offered by the home.

This policy also applies to children and young people leaving external agency placements. Where a child leaving full time care has a significant learning disability their social worker should decide whether an exit interview is feasible.

Exit interviews are voluntary and so will require the agreement of the young person.


2. Arranging an Interview

When the decision is made for a young person to move, the Unit Manager notifies the CSM The case responsible social worker seeks the young person's consent and notifies the CSM of the outcome. the CSM identifies the independent interviewer and passes on young person's address and details. The Interviewer makes arrangements and interviews the young person in line with the suggested format.


3. What Happens to the Information Gathered

Copies of the interview are sent to:

The Independent Review Officer considers content of interview and determines whether any action needed. Copies of recommended actions to:

  • CSM Residential Services;
  • Social worker and any other party included in the recommendations;
  • IRO also writes to the young person thanking them and feeding back on recommendations.

Those involved in recommendations respond to the IRO i.e. what action if any will be undertaken


4. Monitoring

The IRO will provide an annual monitoring report to Joint Senior Managers.


5. Confidentiality and Complaints

The purpose of the interview is to provide feedback on services which can then be used to improve services. Young people therefore need to be aware that copies of interviews will normally be sent to service providers and so discuss with the interviewer what they wish recorded. Complete confidentiality should not be offered but in certain circumstances it may be appropriate to limit the circulation of the interview record.

Exit interviews are not part of the complaints process but it may in some cases be appropriate to direct young people towards this process and / or the advocacy service.


Appendix 1: Exit Interviews - Questions for Interviewers

Were you happy living here?

Would you have liked to live somewhere else?

Did people ask what you wanted?

Are you happy you're leaving now?

Who decided?

Would you want to stay longer?

Have people helped you to get ready for the move and the next place you'll live?if so, what sorts of things helped you?

Did you feel people took care of you in the Home?

Was there someone you felt safe talking to?

Did you see your social worker as much as you'd have liked?

Did you get to spend enough time talking to your Keyworker?

Did people talk to you and help you as much as you wanted?

Was your personal property taken care of?

Did you feel safe?

Did anything happen that made you feel uncomfortable, angry or unhappy?

Did you experience any bullying?

How was this dealt with?

Do you think people listened to what you thought about things?

Did you have a say about your Care Plan and in Reviews?

Did people listen if you were worried about something?

Did people encourage you to go to school and help you with it?

Were you helped to get ready for school in the morning?

Did they ask how you got on at school when you came home?

Did they ask about homework? Make sure there was a space to do it?

Did they help with schoolwork or homework?

 Did carers attend school days/activities?

Did people look after your health?

What happened if you felt ill?

Did they take you to the doctor's if you needed to go?

Did you get to see the dentist?

Did anyone talk to you about health, your body, and things you wanted to know?

Did you have a say in what happened in the Home?

Menus? Bedtimes? Activities?

Where you encouraged to bring your friends home?

What did you do in your spare time?

Did people encourage you to do activities and things outside the Home?

Were there things you'd have liked to do but didn't get the chance?

Did you get the chance to try out new hobbies or interests?

How did you get on with the other young people?

Did you have friends outside?

Did people talk to you about relationships and any questions or worries you had?

What were the good things for you?

What were the bad things for you?

If you were in charge, is there anything you'd change about the Home?

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